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We aim to ship all orders within 72 hours , or next business day.
Australian Shipping
· Standard Shipping $7.95 (Delivery 2 - 5 business days)
· Express Shipping $14,95
· Free Shipping on all orders (excluding wholesale) over $75
*Some deliveries may be delayed due to interruptions with the Australia Post Service.
We have flat fees for standard delivery within Australia. A standard flat rate fee per delivery and re-delivery will apply. The delivery fee is non-refundable unless the goods fail to comply with the consumer guarantee provisions of the Australian Consumer Law. If you require your goods to be delivered to an overseas address, further delivery fees may apply.
If a parcel requires a signature upon delivery and there’s no authorised person at the delivery address to sign for the parcel, then the delivery driver will leave a card and the parcel will be returned to the nearest Australia Post office for you to collect.
We will make every attempt to deliver goods within the estimated timeframe however please beware that delays may occur due to unforeseen circumstances or factors that are beyond our control.
Unless such liability cannot be excluded by virtue of the ACL or any other law, Coco Salée will not be liable in any circumstances for any loss (including Consequential Loss) or damage to any person arising from the failure to supply.
What to do if the shipping company has lost my package?
If you consider your box has been lost, the first step is to contact the shipping company requesting an investigation. Even though we are not reponsible for any lost parcels, we would do everything required to ensure you receive your products. Please bear in mind that, shipping carriers typically request up to 21 days to find lost parcels
What to do if I haven't received my products?
At Coco Salée, we want to deliver the best customer experience. For this reason we aim to ship every purchase within 48 hours. However, sometimes there are delays which are not under our control. Thus, we kindly ask you to wait 5 days. After this time if you still have not received your box, please send an email to hello@cocosalee.com.
What if the shipping carrier have returned the package to us?
In this case, two options are offered to you : We can ship again your order or we can refund you (minus the shipping cost). In case you want a re-shipping, please send an email to hello@cocosalee.com and we will send you the invoice of the re-shipping cost.
International taxes and customer charges:
International customers may be required to pay sales tax, duty and/or Customs charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Coco Salée is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. If you refuse your delivery, you are responsible for the original delivery charges, any applicable tax and duties charges, and the cost of returning the package and will not be entitled to a refund. Please note these charges are implemented by your countries government and are not associated with any courier company. If you have any questions please email us at charline@cocosalee.com
We apologise for any inconvenience or disappointment caused. If you've received a faulty product and you would like to exchange ,we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. Please provide us with your order number and photos of the product you're dissatisfied with. To start a return, you can contact us at hello@cocosalee.com. If your return is accepted, a member of our team will provide you with the return, replacement or refund instructions.
Shipping Fees
Please note customers are responsible for all return shipping charges except for faulty items, or products damaged in transit. Shipping fees and taxes are non-refundable.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@cocosalee.com.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain types of items cannot be returned including custom products such as special orders or personalised items. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.